Banking and financial services

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Banking and financial services

Which message should each customer segment receive?

Test propositions and messages by segment before they reach customers, starting from the evidence your bank already owns.

How Fairgen answers it

One decision, four instruments

The same question runs through retrieval, simulation and a recurring workflow, and arrives where the team works.

The same question runs through retrieval, simulation and a recurring workflow, and arrives where the team works.

DecisionReady to run
Retrieve
Segment studiesp. 12
Complaintsp. 4
CRM notesp. 21

Segment studies, complaints and CRM notes

Queued
Simulate
Option A54%
Option B29%
Option C17%

Three account messages across four segments

Queued
Workflow
Runs monthlyNext run queued
Scheduled

Monthly proposition review

Queued
Deliver
Microsoft TeamsDecision brief
Approved

Segment brief to marketing in Teams

Queued

More decisions

Questions teams bring to Fairgen

Which everyday account proposition fits younger customers?

How should we explain a fee change to each segment?

Which message brings dormant customers back to the app?

Typical audiences

Account holders by segment, small business owners and card holders

Customer stories

Proof from Fairgen’s work with consumer leaders

How research and insight teams read audiences that were too small before.

How research and insight teams read audiences that were too small before.

L’Oréalwith Ifop
15low-incidence brands made readable in a national segmentation study

Nadia ObukhovaGlobal Consumer Insights Manager, L’Oréal

T-Mobilewith Big Village
21 → 98local markets with brand-lift insight, from the research T-Mobile already had

Antoinette SandySenior Data Scientist, T-Mobile

Accorwith Sky Consulting
3×selected sample sizes, so smaller hotel brands could inform the next move

Katrin De GrenierDirector Global Customer and Market Insights, Accor

Go further

See it on your own category

Start with the decision that matters next

Bring one category and one decision. We will show you the evidence, the audience and the brief.

Enterprise deployments · SOC 2 Type II

Start with the decision that matters next

Bring one category and one decision. We will show you the evidence, the audience and the brief.

Enterprise deployments · SOC 2 Type II